Caring for your data
What we collect
From time to time we may ask you for basic personal data which helps us target our services to your preferences. This information may include your your first name and surname, email address, mobile phone number or location.
Why we collect this data
We want to make sure we give you the most relevant information about where to buy v2 in your area, plus all the latest events, specials and partnerships. Collecting your postcode helps us target what information we send you based on what's happening in your location, and having your email and/or phone number lets us notify you straight away when something fun is happening so you never miss out.
How to keep your data safe
All your data is stored according to industry best practice on secure servers. We never sell your data to third parties. We only use your data for the purposes listed above. You have the right to know what data we collect, and for that data to be deleted if you wish to no longer be part of our database. If you'd like more information or to make an enquiry, please get in touch via the contact page.
V2 Food Pty Ltd
a. V2 Food Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
b. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, to the extent applicable, the EU General Data Protection Regulation (GDPR).
c. Personal information is information we hold that is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
d. You may contact us in writing at Level 10, 171 Clarence Street, Sydney, New South Wales, 2000 for further information about this Privacy Policy.
a. V2 Food Pty Ltd will, from time to time, receive and store personal information you submit to our website, provide to us directly, or give to us in other forms.
b. You may provide basic information such as your name, phone number, address, and email address to enable us to send you information, provide updates, and process your product or service order.
c. We may collect additional information at other times, including but not limited to:
a. V2 Food Pty Ltd collects personal information from you in a variety of ways, including when you:
V2 Food Pty Ltd may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services, and opportunities available to you.
We will use personal information only for the purposes that you consent to. This may include:
a. Providing you with products and services during the usual course of our business activities
b. Administering our business activities
c. Managing, researching, and developing our products and services
d. Providing you with information about our products and services
e. Communicating with you via telephone, email, SMS, or mail
f. Investigating any complaints
If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings, or in response to a law enforcement agency request.
If there is a change of control in our business or a sale/transfer of business assets, we reserve the right to transfer, to the extent permissible by law, our user databases, including any personal and non-personal information contained in those databases.
a. V2 Food Pty Ltd may disclose your personal information to employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Privacy Policy.
b. If we disclose your personal information to a third party, we will protect it in accordance with this Privacy Policy.
a. V2 Food Pty Ltd will comply with the principles of data protection set out in the GDPR for the purposes of fairness, transparency, and lawful data collection and use.
b. We process your personal information as a Processor and/or Controller as defined in the GDPR.
c. We establish a lawful basis for processing your personal information based on its intended use.
d. We only collect your personal information with your express consent for a specific purpose and ensure data collection is necessary and not excessive.
e. We process your personal information for legitimate business interests, contractual obligations, or legal requirements.
f. We do not collect or process Sensitive Personal Information under the GDPR without explicit consent.
g. If you are under 16 years old, you must have parental consent before providing your personal information.
If you reside in the EU, you have the following rights regarding your personal information:
To exercise your rights, please contact us using the details in this Privacy Policy.
We may store, process, or transfer your information in locations outside Australia. Any data transfers are protected by safeguards, including standard data protection clauses approved by the European Commission.
We implement appropriate security measures to protect against unauthorized access, misuse, loss, or disclosure of your personal information. However, data transmission over the internet is not entirely secure, and we cannot guarantee complete security.
You may request details of personal information that we hold about you under the Privacy Act 1988 (Cth) and the GDPR. Requests can be made via email at support@v2food.com.
For any privacy-related complaints, please email support@v2food.com. We take complaints seriously and will respond promptly.
We may update this Privacy Policy from time to time. All modifications will be effective immediately upon posting on our website. Please review this policy periodically.
We may collect aggregated data, such as browser type, operating system, and website activity, to improve our services.
We use cookies to enhance user experience. You may disable cookies in your browser settings, but this may affect website functionality.
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage users to review their policies.